All UK orders received by 1 pm will be dispatched the same day via DPD.
DPD Next Day Service applies to working days only (Mon-Fri)
DPD Next Day Service excludes Saturday/Sunday and Bank Holidays
Orders placed after 1 pm on Friday will be dispatched on following Monday
DPD Saturday and Sunday Service is available for orders only placed between Monday and Friday (Friday before 1pm)
For International Deliveries please contact firstname.lastname@example.org
We do not accept returns on E liquids unless faulty or damaged. Please email email@example.com in case of items received damaged.
Refunds on damaged or faulty items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:Avant Garde Building, Enchanted Manor, Mill Road, Foxley, Norfolk, NR20 4QU.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Avant Garde Building, Enchanted Manor, Mill Road, Foxley, Norfolk, NR20 4QU.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.